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HelpDesk Pricing

The Artologik HelpDesk editions are defined by the total number of users that can handle tickets, i.e. ticket operators and administrators – there is no difference in functionality. Choose between Light, Standard and Enterprise, and if you wish to scale up, additional users can be added as ‘extra packs’ to the Enterprise edition.

Cloud deployment

Our SaaS subscription solution is installed on our ISO 27001-certified Data Center, with high-level security and accessibility. The subscription includes the rental of a software license with plug-ins, cloud hosting, daily backups, maintenance, Service Agreement, etc.

The minimum duration of a subscription is six months. After that, the subscription is automatically renewed monthly. The cost for installation and subscription for the first six months will be charged at the start. After that, the customer will be billed in advance quarterly. The notice period for termination of the subscription is three months.

You will find more information about the service agreement further down the page, under the price list.

       
Choose edition  
  Light Standard Enterprise ExtraPack    
Maximum ticket operators/administrators2510+5  
Subscription Agreement      
HelpDesk - SaaS100/month190/month340/month50/month
Setup (billed once)2202202200
Plug-ins      
HD-Advanced - SaaS35/month65/month125/month0/month
HD-Forms - SaaS35/month65/month125/month0/month
HD-LDAP - SaaS35/month65/month125/month0/month
HD-Map - SaaS35/month65/month125/month0/month
HD-Track - SaaS35/month65/month125/month0/month
HD-TIME - SaaS0/month – The plug-in requires a license for Artologik Artologik TIME.  
HD-SR - SaaS0/month – The plug-in requires a license for Artologik Artologik Survey&Report.  
Other services and products      
Consultancy services110/hour*
User support - with Service agreement (per person)75/hour*
Training full day (travel costs will be added)1,195
Training half day (travel costs will be added)695
Prices:All prices shown excluding VAT
  
Article name Unit priceQuantitySum+
One-time cost0?
Subscription0/month?
  
Total - First invoice0?

All prices are subject to alteration.

Service agreement

The SaaS subscription agreement includes a Service Agreement which provides access to:

  • free technical support - via our online helpdesk, e-mail or phone (respond within one working day)
  • free program updates - new versions, functions etc.
  • upgrade warranty (only pay the difference when upgrading to a larger edition)
  • lower costs for user support

Read the Service agreement (pdf)

On-Premise deployment

An On-Premise software license is perpetual and self-hosted, installed on your web server. The license is sold as a one-time purchase. The service agreement is not included but can be ordered separately. You will find more information about the service agreement further down the page, under the price list.

Read about the system requirements here.

       
Choose edition  
  Light Standard Enterprise ExtraPack    
Maximum ticket operators/administrators2510+5  
Purchase On-Premise license      
HelpDesk - On-Premise9702,4104,830970
Plug-ins      
HD-Advanced - On-Premise5401,0702,1300
HD-Forms - On-Premise5401,0702,1300
HD-LDAP - On-Premise5401,0702,1300
HD-Map - On-Premise5401,0702,1300
HD-Track - On-Premise5401,0702,1300
HD-TIME - On-Premise0 – The plug-in requires a license for Artologik Artologik TIME.  
HD-SR - On-Premise0 – The plug-in requires a license for Artologik Artologik Survey&Report.  
Service Agreements (billed yearly)      
HelpDesk - Service Agreement200490970200
HD-Advanced - Service Agreement1102104300
HD-Forms - Service Agreement1102104300
HD-LDAP - Service Agreement1102104300
HD-Map - Service Agreement1102104300
HD-Track - Service Agreement1102104300
Other services and products      
Consultancy services110/hour*
User support - with Service agreement (per person)75/hour*
Training full day (travel costs will be added)1,195
Training half day (travel costs will be added)695
Prices:All prices shown excluding VAT
  
Article name Unit priceQuantitySum+
Total0?

All prices are subject to alteration.

Service agreement

When purchasing an On-Premise software license we recommend that you also buy a Service agreement. The Service agreement provides access to:

  • free technical support - via our online helpdesk, e-mail or phone (we respond within one working day)
  • free program updates - new versions, functions etc
  • upgrade warranty (only pay the difference when upgrading to a larger edition)
  • lower costs for user support

For the Service agreement to be valid, it has to subscribe to all parts of the contract: license, plug-ins and extrapacks. The agreement will run for 12 months and will automatically yearly renew, unless the contract is cancelled three months prior to the expiration date of the current contract period.

Read the Service Agreement (pdf)

Note that our Cloud solution includes the Service agreement.