Our customers about the ticketing system

At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance.

We use HelpDesk for our daily ticketing management, for example IT-requests, access requests to enter a certain building, ordering prototypes from our mechanical shop, measuring tasks and internal orders for work wear.

We used to have lots of paper work before, especially for the measuring tasks, but now when everything is online we have an immediate overview of when incoming tickets are received and completed.

We are very happy with the support team at Artisan! We can really recommend HelpDesk to others!

We are an internationally operating company and are using HelpDesk for customer support requests. HelpDesk’s biggest strength is clearly its flexibility, which helps us customize the program according to our needs in an optimal way. Thanks to the connection with Artologik TIME we can also register the time spent on solving each ticket. This helps us to keep track of all activities. We would also like to point out the competent customer service at Artisan, a company that takes customers seriously.

The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers.

Its web interface ensures that all information relevant to a support request is entered by the user, logged queries are then visible to any available support engineer. The Helpdesk reporting capabilities help us keep track of ongoing support requirements and prioritise them.

We chose Artologik HelpDesk because we were looking for a smart online support software that could easily be customized. With the help of program settings we could adapt the HelpDesk workflow to our internal system structure.

We especially appreciate the simple and intuitive interface. It allows us to handle incoming tickets very quickly and efficiently regardless of whether they are e-mail inquiries or error messages for the support – with HelpDesk we can handle any type of request.

Help Desk is a great asset for structuring and processing the internal support of Sparkasse Mainfranken.

Since the implementation of the system, tasks are delegated faster and in a more structured way to the responsible and available colleagues. As a result, we work more efficiently and, in the interest of our customers, significantly faster.

The tasks and their stages are transparent at all times and allow a meaningful and optimized control of the tasks in the team. We started using the system one year ago within IT. Due to the high level of acceptance of the system, two more departments within the Sparkasse are already planning to implement the ticketing system. One reason for this is the quick and individual support of the Artologik team.

All in all, HelpDesk makes the commissioning and processing of internal service topics on a common and standardized platform easier for all our employees in sales, backoffice and internal support.

We are looking forward to further cooperation with Artologik.